PRIVACY
POLICY
- General
- 1.1 This privacy policy (“Privacy Policy”), together with the Terms governs your use of
the Platforms and describes our policies and procedures on the collection,
use, disclosure, processing, transfer, and storage of the information
provided to us by you. By using, browsing, accessing, or purchasing from
the Platforms you agree to be bound by the terms of this Privacy Policy
and consent to the collection, storage, possession, dealing, handling,
sharing, disclosure, or transfer of your information in accordance with the
terms of the Privacy Policy. We shall not use the User’s information in
any manner except as provided under this Privacy Policy. Capitalised terms
used herein if not defined shall have the same meaning as ascribed to them
under the Terms.
- 1.2 This document is an electronic
record and is governed by the provisions under the Information Technology
Act, 2000 and rules made thereunder as may be applicable, and the amended
provisions pertaining to electronic records in various statutes as amended
by the Information Technology Act, 2000. This electronic record is
generated by a computer system and does not require any physical or
digital signatures.
- 1.3 This Privacy Policy sets out the
type of information collected from the Users, including the nature of the
Sensitive Personal Data or Information (defined
hereinafter), the purpose, means and modes of usage of such
information, and how and to whom we shall disclose or transfer such
information. You may at any time withdraw your consent for collection and
use of your information including Personal Information (defined hereinafter) or Sensitive Personal Data or
Information. However, please note that if you withdraw your consent, we
may no longer be able to provide you with the corresponding service for
which you have withdrawn your consent. It is hereby clarified that your
decision to withdraw your consent will not affect the processing of
Personal Information based on your previous consent prior to the
withdrawal.
Please take a moment to familiarize
yourself with our Privacy Policy. If you do not agree with any provisions of
the Terms or this Privacy Policy, we advise you to not use or access the
Platforms.
- Type of Information Collected
- 2.1 You may be asked to provide your
information anytime you visit, access, use, or browse the Platforms. We may
share information and use it consistent with the provisions of this
Privacy Policy. We may also combine it with other information to provide and
improve our Products, services, content, and advertising.
- 2.2 You agree to provide
information, which shall be true, correct, up to date and accurate. You
may access, amend, alter, or require the deletion of your information partially
or fully by contacting us at [email protected]
- 2.3 The Platforms are not directed
towards minors. We do not knowingly collect Personal Information from any
User who is under 18 (Eighteen) years old. If we are made aware that we have
collected the Personal Information of a person below the age of 18 (Eighteen)
years, we will take steps to delete the information within a reasonable
time frame. If a parent or guardian becomes aware that his or her child
has provided his/ her information on the Platforms without their consent,
he or she shall contact us for the deletion of such information. In the
event, where in contravention to the Privacy Policy and Terms, a person
below the age of 18 (Eighteen) uses the services, we shall not be held
liable or responsible for any damage or injury suffered by such person.
- 2.4 We may collect a variety of
information from you, including your name, mailing address, phone number,
email address, and contact preferences, including any other usage and
interaction details with us or our affiliates. We may collect such information
which when combined with other pieces of information available to us
could reasonably allow you to be identified (“Personal Information”). Personal Information shall include
but is not limited to your full name, personal contact numbers,
residential address, email address, gender, or date of birth. Personal
Information can be in any format including but not limited to photographs
or documents.
- Use of Information Collected
- 3.1 We may collect, use, or process your
information including Personal Information and Sensitive Personal Data or
Information for the following purposes:
- 3.1.1 For creating and giving you
access to your registered account on the Platforms.
- 3.1.2 To develop, deliver,
process, and improve our Products, services, and content in order to
personalize and improve your experience.
- 3.1.3 To inform you about our
Products, services, offers, updates, and upcoming events, including providing
you information in relation to order confirmations, invoices, technical
notices, and security alerts.
- 3.1.4 For internal analytical and
research purposes such as auditing, data analysis, and research to improve
Our Products, services, and customer communications.
- 3.1.5 To meet any legal or
regulatory requirement or comply with a request from any governmental or
judicial authority.
- 3.1.6 To resolve any request,
dispute, grievance, or complaint raised by you in relation to your use of
the Platforms.
- 3.1.7 To detect or monitor any
fraudulent or illegal activity on the Platforms
- Disclosure of Information Collected
- 4.1 We may from time to time be
required to disclose the information collected from you to our trusted
third-party service providers who assist us in order to facilitate the
provision of services and purchase of Products on the Platforms. For instance,
we may share your information with a third-party payment gateway provider to
process transactions on the Platforms. By using the Platforms, you consent
to any such disclosure of your information with third-party service
providers. We ensure that such third-party service providers are bound by
reasonable confidentiality obligations and/ or use, maintain, and follow
generally accepted industry and security standards with respect to such
information.
- 4.2 We may also disclose your
information when such disclosure is requisitioned under any law or
judicial decree or when we, in our sole discretion, deem it necessary in
order to protect our rights or the rights of other Users, to prevent harm
to persons or property, to fight fraud and credit risk.
- 4.3 We may also
disclose or transfer your information to any third party as a part of the reorganization or a sale of the assets, division, or transfer of a part or
whole of us. We shall ensure that third party to which we transfer or sell
our assets will have appropriate confidentiality and security measures, at
least as protective as those described in this Privacy Policy, to handle
your Personal Information. You will have the opportunity to opt out of any
such transfer if the new entity's planned processing of your information
differs materially from that set forth in this Privacy Policy.
- 4.4 A third-party payment gateway
provider may be required to collect certain financial information from you
including, but not restricted to, your credit/debit card number or your
bank account details (collectively referred to as “Financial Information”). All Financial Information collected
from you by such third-party payment gateway providers will be used
only for billing and payment processes. The Financial Information
collected from you is transacted through secure digital platforms of
approved payment gateways which are under encryption, thereby complying
with reasonably expected technology standards. The verification of the
Financial Information shall be accomplished only by you through a process
of authentication in which we shall have no role to play and hence, we
shall bear no liability in relation to the same. We shall neither be
liable nor responsible for any actions or inactions of third-party payment
gateway providers or any breach of conditions, representations, and
warranties given by them. We shall also not be obligated to mediate or
resolve any dispute or disagreement between you and such third-party
payment service providers.
- 4.5 While we take best efforts to
ensure that your information including Personal Information, Financial
Information, and Sensitive Personal Information or Data is duly protected
by undertaking security measures prescribed under applicable laws, you are
strongly advised to exercise reasonable discretion while providing
Personal Information or Financial Information while using the services
given that the Internet is susceptible to security breaches.
- Security
- 5.1 The security of your Personal
Information is important to us. We have implemented security policies,
rules, and technical measures, as required under applicable law including
firewalls, transport layer security, and other physical and electronic security
measures to protect the Personal Information that it has under its control
from unauthorized access, improper use or disclosure, unauthorized
modification, and unlawful destruction or accidental loss. When you submit
your information on the Platforms, your information is protected through
our security systems. Please note that we use international and
industry-recognized standards such as per applicable laws, rules, and
regulations.
- 5.2 Your information is contained
within secured networks and is only accessible by a limited number of
authorized persons who have access rights to such systems or otherwise
require such information for the purposes provided in this Privacy Policy.
These authorized persons are also under an obligation to keep such
information confidential.
- 5.3 Although we make the best
possible efforts to transmit and store all the information provided by you
in a secure operating environment that is not open to the public, you
understand and acknowledge that there is no such thing as complete
security and we do not guarantee that there will be no unintended
disclosures of any information and potential security breaches. You agree
not to hold us responsible for any breach of security or for any action of
any third parties that receive your Personal Information or events that
are beyond our reasonable control including, acts of government, computer
hacking, unauthorized access to computer data and storage device, computer
crashes, technical glitches, breach of security and encryption, etc.
- Cookies Policy
- 6.1 Due to the communications
standards on the Internet, when you visit, access, or browse the Platforms,
we automatically receive the uniform resource locator of the site from
which such you visit, access, or browse the Platforms, details of the website
you visit on leaving the Platforms, the internet protocol (“IP”) address of each User’s computer operating system,
type of web browser the User is using, email patterns, and the name of the
User’s internet service provider. This information is used solely to
analyze overall User trends and to help us improve our services. Please
note that the link between the User’s IP address and the User’s personally
identifiable information is not shared with third parties without such
User’s permission or except when required by law or to provide or
facilitate the User with the services. Notwithstanding the above, the User
acknowledges that we reserve the right to share some of the aggregate
findings, including the personal information provided by the Users in an
unidentifiable, aggregate form, and not the specific data with advertisers,
sponsors, investors, strategic partners, and others in order to help grow
the business. The amount of information sent to us depends on the settings
of the web browser used by the User to access the Platforms. The User may
refer to the browser used if the User wishes to learn what information is
provided to us.
- 6.2 The Platforms use temporary
cookies to store certain data. We do not store Personal Information in the
cookies. Information collected by us, by any means whatsoever, that does
not personally identify the User as an individual (such as patterns of
utilization described above) is exclusively owned by us and may be used by
us and third-party service providers for technical administration of the
Platforms, user administration, research, development, and other purposes.
- 6.3 You understand that you may
set or amend your web browsers to delete or disable cookies. If you choose
to disable cookies on your computer or mobile telecommunication device, it
may impair, degrade, or restrict access to certain areas of the Platforms.
- 6.4 We may allow other companies
or entities to serve advertisements to you. These companies or entities
include third-party advertisement servers, advertisement agencies,
advertisement technology vendors, and research firms. We may target some
advertisements to you that fit a certain general profile. We do not use
Personal Information to target advertisements to you. In the course of
serving advertisements or optimizing the services to its Users, we may
allow authorized third parties to place or recognize a unique cookie on
the User’s browser.
- 6.5 You agree and understand that
we do not exercise control over third-party websites displayed as search
results or links on the Platforms. These other sites may place their own
cookies or other files on the Users’ computer, collect data, or solicit
personal information from the Users, on which we have no control and shall
not be held responsible or liable. We do not make any representations
concerning the privacy practices or policies of such third parties or
terms of use of such websites, nor do we guarantee the accuracy,
integrity, or quality of the information, data, text, software, sound,
photographs, graphics, videos, messages or other materials available on
such websites. The inclusion or exclusion does not imply any endorsement
by us of such websites, the website’s provider, or the information on the
website.
- 6.6 We may keep records of
telephone calls received from and made to Users for the purpose of
administration of services, research and development, training, business
intelligence, business development, or for User administration. We may
share such telephone records with third parties when required by law or
when required to provide or facilitate the User with the services.
- 6.7 You consent to our
reproduction/publishing of all testimonials and reviews given by you on
the Platforms in relation to the services or the Products. You agree that
we may edit the testimonials and reviews provided by you and
reproduce/publish such edited or paraphrased versions of the testimonials
and reviews on the Platforms. If the User has any concerns with the
reproduction/publication of any testimonial or review provided by you, the
User may contact us at [email protected]
- Opt-Out Policy
- 7.1. The third-party service providers
with whom we may share information provided by you are not permitted to
market their own services or send promotional e-mails or engage in
promotional communication with you. We provide you with the opportunity to opt out of receiving non-essential, promotional, or marketing-related
communication from itself or its partners.
- 7.2. If you wish to remove your contact
information from all our mailing lists and newsletters, you can click on
the "unsubscribe" link or follow the instructions in each e-mail
message. Alternatively, you can contact us at [email protected]
. We reserve the right to limit membership based on the availability of
contact information. All Users will be notified by email prior to any
actions taken.
- Retention of information
- 8.1 We will retain your information and
any data for the period necessary to fulfill the purposes outlined in this
Privacy Policy unless a longer retention period is required or permitted
under the applicable law.
- Modification
- 9.1 We reserve the right to amend
this Privacy Policy at any time. The Privacy Policy, as and when modified,
shall be updated on the Platforms. We encourage you to review this Privacy
Policy whenever you visit our Platforms to understand how your Personal
Information is used.
- Severability
- 10.1 Whenever possible, each
section of this Privacy Policy shall be interpreted in a manner so as to
be valid under applicable law. However, in the event any provision is held
to be prohibited or invalid, such provision shall be ineffective only to
the extent of such prohibition or invalidity, without invalidating the
remainder of such provision or other remaining provisions of this Privacy
Policy.