Return Policy Page

CANCELLATION, RETURN AND REFUND POLICY

 

We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return on the Platforms. While transacting on the Platforms, you can expect a hassle-free experience in returning, or cancelling the Products that you have ordered/booked and can rely on us as your preferred shopping destination.

 

The Terms and Conditions published on the Platforms shall be read by reference here. This cancellation, return, and refund policy (“Policy”), together with the Terms and Conditions sets out Holesalemart’s procedures and policies in accepting: "Cancellation of Products", and "Return of Products". Any cancellation or refund of Products by you is subject to the terms and conditions set out under this Policy.

 

APPLICABILITY OF POLICY

 

By agreeing to use the Platforms and/or initiating a request for purchase of Product(s) on any of the Platforms, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Platforms and forthwith leave and stop using the Platforms.

 

Holesalemart reserves the right to alter and enforce this Policy at any time without having to serve a prior notice on the User. Please note that we may, from time to time, change the terms of the Policy that governs your return, refund, or cancellation of an order for Products on the Platforms. Such policy changes shall majorly have prospective effect and not retrospective effect unless otherwise specified herein. In case the Policy changed for a Product for the Users who have already purchased the Product under the old Policy, then the old Policy shall continue to be applied to the User for that Product. Any order of Product placed by the User after the policy change then the revised Policy will be applicable to such order of Products. Hence, it is recommended that every time you wish to use the Platforms for purchase of Products, please check the Policy to ensure that you understand the terms and conditions that apply at that time when you are placing any order for Product(s) offered for sell or sold on the Platforms.

 

 

Cancellation of Products:

 

1. On receipt of the cancellation request prior to the Products being packed and the invoice being generated, we shall cancel the order of Products and initiate the refund for the Products within 10 (ten) business days from the receipt of the cancellation request from you. The amount shall be refunded to you through the same mode of payment used by you for the purchase or via credit to your Holesalemart Wallet account that can be used for subsequent purchases of Products on the Platforms. All refunds, except for refund to the Holesalemart Wallet account, shall be subject to applicable policies and charges of the User’s bank/financial institution/ payment gateway, as may be applicable.

 

2. The User is not allowed to cancel the order for Products after the Products have been packed and an invoice has been generated in relation thereof. If any User sends an email to us requesting for cancellation of the order for Products after the Products have been packed and an invoice has been generated in relation thereof, we cannot guarantee such order cancellation in case the Product is already packed and invoiced by the time we check and respond to User’s email. In such cases, the User may choose to refuse to accept the delivery of the order of Products when our Logistic Partner attempts the deliver the order of Products at the User’s address and let an unwanted order of Products be returned to us by our Logistic Partner.

 

1. Upon successfully placing an order for Products on the Platforms and after Holesalemart has successfully handed over the Product(s) to its Logistic Partner, in case you change your mind in relation to a particular order of the Products (including instances of tampered/torn/opened Product packages at the time of delivery of Product), you may reject the shipment of such order of Products when our Logistic Partner attempts the delivery the order of Products at your address. For any help that you may need you can always reach out to us at [email protected] or via Contact Us section on the Platforms.

 

 

 Return of Products:

 

1. Eligibility for Return:

 

1. To be eligible for a refund, the item must be returned within 3 days from the date of delivery.
2. The item must be unused, unworn, and in the same condition as received, with all original tags and packaging video.
3. Personalized or custom-made items may not be eligible for a refund unless they are faulty or damaged.
4. You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for the return of such a Product subject to the terms of this Policy. In case we find that the returned Products do not meet the criteria mentioned under this Policy, we reserve the right to reject the return Products and refuse refunds in relation thereof.

 

2. Return Process:

 

1. To initiate a return, please contact our customer support team within the specified timeframe and provide your order details, including the reason for the return.
2.  Our customer support team will guide you through the return process, including providing you with a return authorization and shipping instructions.
3. Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service to return the item, and you are responsible for the return shipping costs unless the return is due to our error or a faulty/damaged item.

 

3. Inspection and Approval:

 

1. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
2. If the item is approved for a refund, we will process the refund to your original payment method within 15 days of receiving the returned item.
3. Please note that the refund amount may exclude any shipping charges paid at the time of purchase unless the return is due to our error or a faulty/damaged item.

 

4. Refund Options:

 

1. The refund will be issued to the original payment method used for the purchase. If the original payment method is not available, we may issue the refund through an alternative method, such as store credit.
2. Refunds are typically processed in the same currency and at the same exchange rate as the original purchase. Any differences in the refunded amount due to currency fluctuations are not the responsibility of Holesalemart.

 

5. Non-Refundable Items:

 

1. Certain items may be non-refundable and will not be eligible for a refund unless they are faulty or damaged. These may include items purchased during clearance sales, promotional offers, or final sale items clearly marked as non-refundable at the time of purchase.
2. Holesalemart shall not accept return or refund requests raised for certain categories of Products, including but not limited to the following Products.

 

 

           (i) Kids Toys and Stationery Products

 

          (ii) Personal Care

 

          (iii) Beauty Care

 

          (iv) Fitness & Gym Accessories

 

          (v) Cosmetic Bag & Organizer

 

          (vi) Home & Kitchen

 

          (vii) Bathroom & Sink Accessories

 

          (viii) Decorative Light

 

          (ix) Car & Bike Accessories

 

          (x) Home Improvement

 

 

           We reserve the right to reject the exchange request for a Product if it does not satisfy the aforementioned conditions.

 

 

  CUSTOMER SUPPORT :  Any queries or concerns relating to the return, refund, and cancellation may be directed by you to our customer support team who can be contacted at: [email protected]